Frequently Asked Questions
Everything you need to know about your premium audio experience.
What is the standard shipping time for orders?
We offer standard shipping which typically takes 3-5 business days within the continental US. Expedited 2-day shipping is also available at checkout for those who need their gear sooner.
Do your headphones come with a manufacturer warranty?
Yes, all ListenUp electronics come with a standard 12-month limited warranty that covers manufacturing defects in materials and workmanship.
What is your return policy for audio equipment?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return it in its original packaging for a full refund, no questions asked.
Are ListenUp products compatible with both iOS and Android?
Absolutely. Our Bluetooth-enabled devices use the latest protocols to ensure seamless connectivity across all major operating systems, including iOS, Android, Windows, and macOS.
How do I track my order status?
Once your order ships, you will receive an email notification containing a tracking number and a link to our carrier's website to monitor your delivery in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and convenient checkout process.